A boutique payments intelligence firm built for businesses that run on recurring revenue. Strategy, execution, retention in both its forms, and chargebacks — run as one discipline, measured against a single scoreboard.
We instrument the operation before touching it. Authorization, recovery, churn in both its forms, chargeback ratio, effective rate, defined properly and baselined from your own data.
You receive: The scoreboard: the baseline every later result is measured against.
We trace each leak to its cause: issuer behavior, retry logic, routing rules, gateway configuration, vendor terms. Not symptoms: the specific mechanism losing the money.
You receive: A diagnosis you can act on: every leak named, its cause identified, the fixes ranked by impact.
Root causes get addressed: process, routing, vendors, configuration. When a vendor is the problem, we recommend the replacement, negotiate the rates, and stay through implementation until it's performing.
You receive: Fixes implemented and verified against the baseline — not a deck of recommendations.
Payments isn't a project; it's an operation. We keep the scoreboard reviewed on a cadence, catch regressions early, and keep the next improvement queued.
You receive: An operation that stays measured and keeps improving between reviews.
Which processors, which payment methods, which markets, and in what order, set from the economics of your operation, not vendor pitches. The roadmap comes out sequenced: what to change first, what to leave alone, and what never to buy at all.
Vendor selection, rate negotiation, integration oversight. We sit on your side of the table and stay until it's live and performing. Contracts, timelines, and go-lives run end to end: your team never has to project-manage a processor.
Customers leave two ways: they decide to, or their payment quietly fails. We work both: save plays and cancellation flows on one side, decline recovery on the other. Every save play and every retry is judged the same way, on recovered revenue, not activity.
Disputes answered with evidence, alerts wired in before they become chargebacks, fraud controls tuned so protection doesn't cost good volume. Alerts, evidence standards, and thresholds tuned as one system, not three vendors' defaults stacked together.
A fixed-scope diagnostic: your metrics baselined, the leaks named, the fixes sequenced. It's where every engagement starts. We need to see what's going on before anyone prescribes a fix.
Failed payments are the quietest churn there is. We rebuild the recovery operation: retry logic, dunning, issuer behavior, account updaters, until the recovery rate moves.
Program: Failed Payment Recovery
Interchange and routing drift upward a few basis points at a time, and nobody notices until the margin is gone. We audit every line and rebuild the routing so more volume lands at the lowest legitimate cost.
Program: Interchange & Routing Optimization
The card networks watch your ratio even when you don’t. We get it down and keep it down: alerts before disputes become chargebacks, and evidence that wins representment.
Program: Chargeback & Fraud Prevention
A new processor, a new country, a new payment method. We set the strategy and run the implementation, so it lands on the economics you planned.
Engagement: Strategy & Implementation
Jerry & his team at PaymentsiQ are the best recurring payment leaders I have known in my time doing this.
Give Jerry & team a goal, and they will get it done and more.
Jerry's career in payments began at CreditReport.com, acquired by Experian. From 2010 to 2022 at LegalZoom, he ran billing operations, payment solutions, and fraud prevention for one of the largest subscription businesses in the country. He then led billing and payments product at SurveyMonkey as Director of Product Management, Billing & Payments.
Today, through PaymentsiQ, he brings that operating experience to subscription and recurring-revenue businesses directly, establishing the metrics, finding the issues, and moving the numbers that matter.
Jerry also founded Future of Payments Leaders, the private, vetted community for payments executives.
A structured diagnostic of your payment operation: authorization, recovery, both forms of churn, chargebacks, and cost, baselined against your own data. It ends with a prioritized list of what to fix, in what order, and why.
In four phases: Measure, Diagnose, Fix, Run. Metrics are baselined first, root causes found second, fixes implemented third. Then performance is reviewed against the scoreboard on an ongoing basis.
No. PaymentsiQ is advice, vendor selection, negotiation, and implementation support. We're paid by clients, which keeps every recommendation honest: vendors get recommended when they fit your operation, not for any other reason.
Subscription and recurring-revenue businesses: companies where payments repeat, declines compound silently, and retention is revenue. If your billing runs on a cycle, this work applies to you.
You get the findings and the sequenced plan. What runs next, and who runs it, is a separate decision. Nothing rolls into a program automatically.
Baselined from day one, measured against your own numbers. That's when a payment operation starts improving on purpose.
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